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Commonly Asked Questions

Ordering and payments

All ordering is processed online at www.nutritionkitchenuk.com. Customers are billed directly on the website and Nutrition Kitchen London Ltd will be the name of the company that appears on the payment records (bank statements).

Cut off times are every Friday (or the last working weekday) at 12pm.

Opening Hours

Our opening hours are Monday to Friday 7:00 am to 4:00 pm. Any emails/enquiries outside these hours will receive a response within the next business day.

We are closed on public holidays. No delivery will be made during these times.

Delivery

Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply delivery charges on all food delivery orders.

Delivery covers all London Zones and postcodes, estimated arrival time between 6-8am every morning.  We deliver all meals of the day every morning, from Monday to Friday.

Delivery time is also subject to change with respect to the situation and traffic condition. We strongly suggest deliveries to your place of work, or where you will likely be for the first half of the day. 

When using our services to order food delivery, you are receiving the services of a third party delivery team. 

No deliveries during public holidays.

    Change and cancellation policy

    If you are requesting to cancel or change your order that is being process, you must contact us before the weekly cut-off time (12 pm Friday) or we will not accept any change or cancellations. Prior change and cancellations are at our discretion and a refund of the total price of any cancelled order will be transferred back to the PayPal account or credit card that was used to place the order. There will be £10 admin fee for any cancellations.

    48 hours prior notice required for any changes, or else refund will not be applicable.

    Please email us at info@nutritionkitchenuk.com or call us at +44 7973 868 998

    Before you order

    1. Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
    2. Please let us know your diet requirement or allergy in the remark box.
    3. If you need to receive the food at certain time, please contact us to discuss before placing the order.
    4. We could deliver to different addresses within the week, but please let us know in advance.
    5. Minimum order is a 5 days package with 2 meals per day. We do not cater for customise orders e.g. Which days to have meals or not or PAYG packages.

    Where does the food come from?

    At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

    Eco-friendly boxes

    1. Our meal boxes are made from sugar cane and 100% bio-degradable.
    2. Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.

    Can I modify the dish to accommodate my allergies and food preferences?

    We try our best accommodate food modification requests and whenever possible will arrange it for you. In the event we can’t remove a certain ingredient from a dish then you can double up on another meal that day. Please let us know if your request is based on an allergy or simply a preference.

    Please be aware that certain ingredients are integral to the dish and we will be unable to remove them.

    What kind of food do you offer?

    As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

    Our low carb meals are mostly gluten free.

    All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.

    How do you calculate your macros?

    Our macros are calculated using macro nutrients on raw ingredients in our customised macro calculator. Our macro data comes from nutritiondata.self.com

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